Answers about orders, shipping, returns, mirror care, and installation.
Quick answers to the questions we hear most often from our customers.
Our frames are crafted from high-quality mild steel or wrought iron, finished with a rust-resistant primer and powder coat. The mirrors use 5mm float glass with silver backing for superior clarity and depth.
Yes! We specialise in custom orders. Share your dimensions and style preferences via our Contact page and our team will get back to you within 24 hours with a quote.
All Salkala mirrors ship with the necessary hanging hardware included. Each mirror has pre-installed D-ring hooks rated for the mirror's weight. Full installation instructions are in the box.
Standard orders are dispatched within 2–3 business days. Delivery typically takes 5–7 business days for metro cities and 7–10 days for other locations. Custom orders take 10–15 business days.
We are primarily an online store. However, you can visit our Hyderabad workshop by appointment. Email us at support@salkaladecor.store to schedule a visit.
Yes, we offer special pricing for interior designers, architects, and bulk orders (5+ pieces). Please contact us directly for trade pricing and availability.
We deliver across the US. Here's everything you need to know about how we ship your mirror safely.
Every mirror is wrapped in 3 layers of bubble wrap, placed in custom foam inserts, and shipped in a double-walled cardboard box. Fragile stickers and "This Side Up" labels are applied. We've engineered our packaging to withstand typical courier handling.
Yes! All orders over $49 qualify for free standard shipping. Orders below $49 attract a flat $199 shipping charge.
We ship with Delhivery, Bluedart, and Ekart Logistics depending on your pin code. You'll receive a tracking link via email and SMS once your order is dispatched.
Currently we ship only within India. International shipping is on our roadmap — sign up for our newsletter to be the first to know when it launches.
| Zone | Cities | Standard Delivery |
|---|---|---|
| Metro | Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune | 4–6 Business Days |
| Tier 2 | Jaipur, Kochi, Ahmedabad, Surat, Chandigarh | 5–8 Business Days |
| Other | All other pin codes | 7–10 Business Days |
| Custom Orders | All India | 12–18 Business Days |
If your order hasn't arrived within the estimated window, please contact us with your order ID. We'll investigate with the courier and resolve it within 48 hours.
We want you to love your mirror. If something isn't right, we'll make it right.
We offer a 7-day hassle-free return policy from the date of delivery. Items must be in their original, undamaged condition with all original packaging and hardware. Custom-made items are non-returnable unless they arrive damaged or defective.
We're sorry! Please photograph the damage immediately and email support@salkaladecor.store within 48 hours of delivery with your order ID and photos. We'll arrange a replacement or full refund — no questions asked.
Email support@salkaladecor.store with your order number and reason for return. Our team will arrange a pickup within 2–3 business days. Please retain the original packaging for safe transit.
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method. UPI and wallet refunds are typically faster.
Custom-sized mirrors, items damaged due to improper installation, and products held beyond the 7-day window cannot be returned. Sale items are eligible for exchange only.
Keep your Salkala mirror looking pristine for years with these simple care tips.
Use a soft, lint-free microfibre cloth for everyday dusting. Avoid paper towels — they can cause micro-scratches on the glass surface.
Spray glass cleaner (or diluted white vinegar) onto the cloth, never directly onto the mirror. Wipe in circular motions and buff dry immediately.
Wipe metal frames with a slightly damp cloth, then immediately dry. Apply a thin coat of car wax or metal polish every 6 months to maintain the finish.
Avoid placing mirrors in direct, prolonged sunlight. UV rays can cause silver backing to oxidise over time, creating dark spots at the mirror edges.
In bathrooms, ensure good ventilation. Water vapour that collects on the frame can cause corrosion. A dehumidifier nearby helps in humid climates.
Never use bleach, ammonia-based cleaners, abrasive pads, or acidic solutions. These damage both the glass coating and the metal frame finish.
Dust lightly every 1–2 weeks with a dry microfibre cloth. A thorough glass clean every 2–4 weeks keeps it looking showroom-fresh. Frames benefit from a monthly wipe-down.
Yes, standard glass cleaners like Windex are fine on the glass surface only. Avoid getting any liquid cleaner on the metal frame — it can strip the powder coat finish over time.
This is called "mirror rot" or silvering deterioration, caused by moisture seeping under the glass and oxidising the silver backing. Keep edges dry and ensure the room is well-ventilated to prevent this.
Follow these steps for a safe, level, and secure installation. If in doubt, we recommend hiring a professional handyman.
You'll need: a stud finder, spirit level, pencil, drill, wall plugs suitable for your wall type (drywall, brick, or plaster), and the mounting hardware included with your mirror.
For drywall, always anchor into studs for heavy mirrors. Use a stud finder to locate them. For brick or concrete walls, use appropriate masonry anchors rated for at least 2× the mirror's weight.
Hold the mirror in position (get a helper!) and mark the wall at the hook locations. Use a spirit level to ensure marks are perfectly horizontal. Double-check measurements before drilling.
Drill pilot holes at your marked points. Insert wall plugs or anchors — hammer gently until flush with the wall. For drywall, toggle bolt anchors provide the most secure hold for heavy mirrors.
Screw in your hooks or mounting screws, leaving a small gap (about 3–4mm) from the wall surface so the mirror's D-ring hooks can seat properly. Do not overtighten into drywall anchors.
Hang the mirror on the screws. Use a spirit level to confirm it's straight — adjust by tapping one hook slightly if needed. Give it a gentle tug to verify it's secure before letting go.
Our mirrors can be hung on drywall (plasterboard), brick, concrete, and plaster walls. Each requires different anchors — drywall anchors or toggle bolts for plasterboard, masonry anchors for brick/concrete. When in doubt, hire a professional.
We recommend two people for mirrors 48" and larger. One person holds the mirror in position while the other marks and drills. For the 32×20 size, a single person can manage with patience.
The D-ring hooks supplied with our mirrors are rated at 15kg each. Our mirrors range from 4kg (32×20) to 11kg (70×30). For additional safety, always anchor into studs or use appropriately rated wall anchors.
Our team is available Monday–Saturday, 9am–6pm EST. We typically respond within 2 hours.
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